Terms & Conditions RADIO Bingo UK (RADIO Locale UK Ltd)
Terms and Conditions RADIO Bingo UK (RADIO locale Ltd)
Table of Contents
1 Definitions and Interpretation
1.1 An “Account Holder” is an individual who has opened a RADIO Locale Ltd T/A Radio Bingo UK Account on the Website.Either as a subscriber or Radio Bingo Club House Member
1.2 “Bonus Abuse” includes, but is not limited to:-
breach of terms and conditions of a bonus, free bets or any other promotional offer by an Account Holder including but not limited to breach of Promotion Terms;
the opening of multiple RADIO Locale Ltd T/A Radio Bingo UKAccounts by an Account Holder to claim multiple bonuses.
1.3 A "Card" refers to all types of cards with a function of "payment", "charge", "debit", "credit", "virtual" and/or similar.
1.4 “Client Application” shall mean the web browser application opened by the Account Holder in order to use the Services.
1.5 “Content” shall mean all information, data, images, photographs, videos, text and other content displayed on the Website and/or the Services (including within limitation the Third Party Content):
1.6 The “Contract” is the contractual relationship between RADIO Locale Ltd T/A Radio Bingo UKand an Account Holder formed when an Account Holder opens a RADIO Locale Ltd T/A Radio Bingo UKAccount which shall be governed by the RADIO Locale Ltd T/A Radio Bingo UK Rules.
1.7 A "Financial Institution" is a bank and/or other institution regulated by an applicable domestic financial services Act or similar.
1.8 “Force Majeure" refers to any occurrence or condition beyond Bingo’s reasonable control which leads to a delay or default in the performance of the affected party's contractual obligation and shall, for the purposes of the RADIO Locale Ltd T/A Radio Bingo UKRules, include Acts of God, government restrictions (including the denial or cancellation of any necessary licence where such denial or cancellation is made through no fault of the affected party), wars, outbreak of hostilities, riots, civil disturbances, insurrections, acts of terrorism, fire, explosions, floods, theft, malicious damage, strikes, lockouts, power outages, internet outages and/or any other cause beyond the reasonable control of the party whose performance is affected.
1.9 The "Gaming and Betting Duty" refers to the special tax applicable to gaming and betting in the United Kingdom.
1.10 The "Governing Authorities" are the authorities of England.
1.11 The "Governing Law" is the law of England and Wales.
1.12 A "Payment Solution Provider" is an intermediary acting as a payment agent for various different payment methods.
1.13 The "Place of the Contract" is England.
1.14 A “Prize” is an amount, bonus and/or a reward that can be won by the Account Holder in connection with the Services.
1.15 The “Regulator” is None as the Tickets are FREE of charge and subject to the sole discretion of RADIO Locale Ltd T/A RADIO Bingo UK Ltd
1.16 A “Restricted Territory” territories restricted by RADIO Locale Ltd T/A Radio Bingo UK
1.17 The “Services” are the gaming and betting offers provided by RADIO Locale Ltd T/A Radio Bingo UK to the Account Holder through the Website.
1.18 “Third Party Content” means any content available on the website belonging to a third party including without limitation the names and images of any athletes, sports teams, event organisers, or players displayed on the Website
1.19 “RADIO Locale Ltd T/A Radio Bingo UK" is, with Company Number 12601685, and having its registered office.RADIO Locale Ltd Kemp House 152-160 City Rd London EC1V 2NX UKPRS Reg Number 1101795.
1.20 The “RADIO Locale Ltd T/A Radio Bingo UKRules" are these terms and conditions governing the use of the Website and Services (including the Promotion Terms, Chat Functionality Rules, Betting Rules, and RADIO Locale Ltd T/A Radio Bingo UKGame Rules) and shall apply to the exclusion of all any other terms and conditions (including any terms implied by trade, custom, practice or course of dealing).
1.21 A “RADIO Locale Ltd T/A Radio Bingo UKAccount” is an account held by an Account Holder.
1.22 A “User” is a visitor of the Website or Account Holder as applicable.
1.23The "Website" is the internet gateway accessible through the internet address www.radiobingo.uk where all current and relevant information regarding Bingo's operations is published, and through which the Services are provided to the Account Holders.
1.24 All references in the RADIO Locale Ltd T/A Radio Bingo UKRules to the singular shall include the plural and vice versa.
1.25 All references to “the” shall include “a/an” and vice versa.
1.26 The RADIO Locale Ltd T/A Radio Bingo UKRules as published in English. Translations into other languages are made as a service and in good faith. In the event of discrepancy between the English version and a translation, the English version shall prevail.
2 About Us
2.1 RADIO Locale Ltd T/A Radio Bingo UK is a brand fully owned by RADIO Locale ltd , a company that operates within the On line Radio sector..
2.2 RADIO Locale Ltd T/A Radio Bingo UK does not need a gambling licence as all tickets a Free of Charge.
3.1 By opening or logging into a RADIO Locale Ltd T/A Radio Bingo UK Account, or otherwise using the Services (including without limitation participating in the games made available through the Services or accepting any Prize), each User confirms that:
a. he/she has read, understood and agrees to be bound by the RADIO Locale Ltd T/A Radio Bingo UK Rules;
b. is aged 16 years or over (underage participation will null and void any winning claims )
c. he/she has opened only one account. If RADIO Locale Ltd T/A Radio Bingo UK has reason to believe that a User has more than one RADIO Locale Ltd T/A Radio Bingo UKAccount, RADIO Locale Ltd T/A Radio Bingo UK may treat such accounts as one single joint account.
d. he/she will not open more than one account for any reasons including the benefit of any offer or promotion more than once.
3.2 RADIO Locale Ltd T/A Radio Bingo UK may update, amend, edit and supplement the RADIO Locale Ltd T/A Radio Bingo UK Rules at any time.
3.3 If a User does not wish to accept or cannot comply with the amended RADIO Locale Ltd T/A Radio Bingo UKRules, he/she must stop using the Services with immediate effect.
3.4 There are certain geographical territories in which access to and/or use of the Services and/or Website is illegal. Although RADIO Locale Ltd T/A Radio Bingo UK takes steps to ensure the Services are not made available in such territories, it is the ultimate responsibility of the User to ensure that it is not in breach of any applicable law when accessing or using the Services and/or the Website. If use of the Services is illegal in a User’s location or the User is otherwise restricted from use of the Services and/or the Website, he/she must stop using the Services and/or the Website with immediate effect.
3.5 If a User considers the type of products and/or services made available through the Service and/or Website to be offensive, objectionable or indecent, he/she must stop using the Services with immediate effect.
4 Use of the Services
4.1 A User must not:
a. interfere with, or disrupt, the Services or any servers or networks connected to the Services, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature. A User may not inject content or code or otherwise alter or interfere with the way any page of the Services is rendered or displayed in a user's browser or device;
b. access the Services via a means not authorised in writing in advance by Bingo, including but not limited to, automated devices, scripts, bots, spiders, crawlers or scrapers (except for standard search engine technologies);
c. attempt to restrict another user of the Services from using or enjoying the Services and Users must not encourage or facilitate the breach of these RADIO Locale Ltd T/A Radio Bingo UK Terms by others;
d. use the Services for any illegal or unauthorised purpose; or
e. change, modify, adapt or alter the Services or change, modify or alter another website so as to inaccurately imply an association with the Services or with RADIO Bingo UK.
4.2 Use of the Services is subject to a User’s computer and/or device complying with Radio Bingo’s UK minimum standard technical specifications and compatibility requirements. Users are advised to check this specification to ensure that their computer and/or device is compatible with the Services.
5 Account Rules
5.1 Creation of a RADIO Locale Ltd T/A Radio Bingo UKAccount
(a) An individual cannot participate in a FREE game unless that individual is an Account Holder. To be registered as an Account Holder an individual must submit an application for registration and provide at least the following information:
(i) date of birth (showing that the player is over eighteen (16) years of age);
(ii) player's first and last name;
(iii) player's place of residence;
(iv) player's valid email address; and
(v) a username and a password
(b) An individual applying to become an Account Holder must not be under the age of 16 years. RADIO Locale Ltd T/A Radio Bingo UK reserves the right to request proof of age and perform checks in order to verify the information provided. A RADIO Locale Ltd T/A Radio Bingo UK Account may be suspended until satisfactory proof of age is provided. RADIO Locale Ltd T/A Radio Bingo UK will, in any event, cancel all Bingo Tickets where an Account Holder is under 16.
(c) RADIO Locale Ltd T/A Radio Bingo UK may, acting in its sole discretion, decline to open a RADIO Locale Ltd T/A Radio Bingo UKAccount without any explanation whatsoever.
(d) Each individual who submits an application to become an Account Holder confirms and agrees that he/she:
(i) is a physical person (a legal entity will not be accepted as an Account Holder);
(ii) is not a resident of a Restricted Territory;
(iii) is not a professional player in any sport, competition or league where RADIO Locale Ltd T/A Radio Bingo UK offers free tickets;
(iv) is not restricted by limited legal capacity;
(v) is not acting on behalf of another party;
(vi) is not classified as a compulsive problem gambler, and/or included (whether voluntarily or involuntarily) on any register or database of excluded players;
(viii) is not depositing monies through a Card and/or bank account which the Account Holder is not authorised to use and/or utilising a Card and/or bank account in a jurisdiction in which betting and gaming are prohibited;
(ix) is not conducting criminal activities whereby a RADIO Locale Ltd T/A Radio Bingo UKAccount is directly or indirectly involved;
(x) is not holding an active account with another legal entity which is part of the same group as RADIO Bingo UK, meaning other entities directly or indirectly controlled by RADIO Locale Ltd or any member of its group;
(xi) will not use the Services if such use is illegal in his/her country of residence or location or he/she is otherwise restricted from using the Services; and
(xii) will maintain his/her RADIO Locale Ltd T/A Radio Bingo UKAccount details up-to-date in terms of the following: first and last name, address, valid email address and phone number.
(e) Each individual who submits an application to become an Account Holder confirms and agrees that any information provided in their application form is true, complete and correct.
(f) If RADIO Locale Ltd T/A Radio Bingo UK discovers that the individual is in breach of any of the above RADIO Locale Ltd T/A Radio Bingo UK Rules, RADIO Locale Ltd T/A Radio Bingo UK will not register the individual as an Account Holder, or where that individual has already been registered, RADIO Locale Ltd T/A Radio Bingo UK may with immediate effect suspend and/or close the RADIO Locale Ltd T/A Radio Bingo UKAccount. Where RADIO Locale Ltd T/A Radio Bingo UK closes a RADIO Locale Ltd T/A Radio Bingo UK Account, the provisions of paragraph 5.4 shall apply.
(g) To the extent an individual whose previous RADIO Locale Ltd T/A Radio Bingo UKAccount was closed as a result of the individual being in breach of the RADIO Locale Ltd T/A Radio Bingo UKRules (“Blacklisted Individual”) wishes to reapply for a new RADIO Locale Ltd T/A Radio Bingo UKAccount, it may only do so with the prior written consent of Bingo. To the extent that RADIO Locale Ltd T/A Radio Bingo UK discovers that the Blacklisted Individual has opened a RADIO Locale Ltd T/A Radio Bingo UKAccount without its prior written consent, RADIO Locale Ltd T/A Radio Bingo UK may suspend and/or close the RADIO Locale Ltd T/A Radio Bingo UKAccount with immediate effect.
(h) Each individual applying to be an Account Holder confirms that he/she understands and agrees that:
(i) the Services are for entertainment value only;
(ii) there is no requirement on the individual to use the Services, and such participation, if elected by the individual, is at the individual’s sole choice, discretion and risk; and
(iii) the individual may only use the Services and/or the Website for individual, personal and not professional purposes.
5.2 Management of the RADIO Locale Ltd T/A Radio Bingo UK Account
(i) RADIO Locale Ltd T/A Radio Bingo UK reserves the right at its own discretion, and at all times, to:
(i) decline to accept RADIO Bingo UK (RADIO Locale Ltd) ticket Bingo ticket application without any explanation whatsoever;
(ii) require documents to verify: (i) the identity of the Account Holder, (ii) his/her authorisation to use a specific Card and/or (iii) other facts and information provided by the Account Holder. Such requirement may be made at any given moment and RADIO Locale Ltd T/A Radio Bingo UK reserves the right to suspend an account pending investigation;
(vi) forfeit and/or confiscate tickets (including any deposits) available on a RADIO Locale Ltd T/A Radio Bingo UK Account and/or refuse to honour a claim if: (i) the RADIO Locale Ltd T/A Radio Bingo UK Rules have been violated; (ii) the Account Holder has committed or attempted to commit Bonus Abuse and/or (iii) other unauthorised activities have occurred in connection with a betting event and/or the operation of a RADIO Locale Ltd T/A Radio Bingo UK Account (such as, but not limited to, breach of the law or other regulations, breach of a party’s rights, fraud, and cheating);
(vii) suspend and/or cancel the participation of an Account Holder in the games, promotional activities, competitions or other services, whenever RADIO Locale Ltd T/A Radio Bingo UK is of the opinion or suspicion that a RADIO Locale Ltd T/A Radio Bingo UKAccount is, has been, or may be used for illegal, fraudulent or dishonest practices, commission of Bonus Abuse or otherwise not in accordance with the RADIO Locale Ltd T/A Radio Bingo UK Rules;
(viii) suspend and/or cancel the participation of the Account Holder in the Services, and/or forfeit and/or confiscate tickets (including any checking service fee) available on their RADIO Locale Ltd T/A Radio Bingo UKAccount if the Account Holder is found cheating, has committed or attempted to commit Bonus Abuse or if it is determined by RADIO Locale Ltd T/A Radio Bingo UK that the Account Holder has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software; and
(ix) have sole discretion in awarding the winners prizes without recourse or explanation of any kind.
(j) RADIO Locale Ltd T/A Radio Bingo UK shall ensure that it:
(i) manages the games to the best of its ability ;
Any balance or funds available on Users account cannot be transferred to a third party account.
(m) An Account Holder can only hold one RADIO Locale Ltd T/A Radio Bingo UK Account at a time. In the event that this rule is breached, RADIO Locale Ltd T/A Radio Bingo UK reserves the right to suspend and/or close the superfluous RADIO Locale Ltd T/A Radio Bingo UK Account(s) held by the Account Holder in breach of this clause, and reallocate all the funds to a single RADIO Locale Ltd T/A Radio Bingo UKAccount. No bonus given to the superfluous RADIO Locale Ltd T/A Radio Bingo UK Account(s) will be reallocated.
(n) A RADIO Locale Ltd T/A Radio Bingo UKAccount is non-transferable. It is prohibited for players to sell, transfer or acquire accounts from or to other players. Funds (Checker subscriptions) cannot be transferred between RADIO Locale Ltd T/A Radio Bingo UK accounts.
(o) An Account Holder shall not allow any other individual, including any minor, to use or reuse its RADIO Locale Ltd T/A Radio Bingo UK Account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the Services.
5.3 Suspension/Closure of a RADIO Locale Ltd T/A Radio Bingo UKAccount
(p) An Account Holder may close their RADIO Locale Ltd T/A Radio Bingo UKAccount by contacting RADIO Bingo’s UK Customer Service using the contact details provided in the “Get Help” section on the Website, either by phone, email or live chat.
(q) Account Holders who wish to recover any funds held in a closed, locked or excluded account are advised to contact Customer Service.
(r) In certain circumstances, RADIO Locale Ltd T/A Radio Bingo UK may ask the Account Holder to provide further information to RADIO Locale Ltd T/A Radio Bingo UK directly in order to complete the Checks. For this purpose, RADIO Locale Ltd T/A Radio Bingo UK will be entitled, at its sole discretion, to require that you provide RADIO Locale Ltd T/A Radio Bingo UK with documentation concerning ID, proof of address, utility bills, bank details, bank statements and bank references. Until such information has been supplied to our satisfaction RADIO Locale Ltd T/A Radio Bingo UK may prevent any activity to be undertaken by the Account Holder in relation to the Account.
(s) If you do not use your Account for a period of 12 consecutive months then it will become an "Inactive Account". Inactive Accounts will be closed after 12 months.
7 Security Rules
7.1 All electronic communications between the Account Holder and RADIO Locale Ltd T/A Radio Bingo UK are kept on record for compliance with accounting and finance regulations.
7.2 Checker Card subscriptions may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Some security measures may decline Cards that are legitimate in which case it will not be possible for payment to be taken until such time as the issue is resolved. It shall be the Account Holder’s responsibility to resolve any issues regarding the Card with the relevant Payment Solution Provider and/or Financial Institution. Please be aware that RADIO Bingo's personnel do not control these systems, nor do they have any knowledge of the reasons for any deposits being declined.
7.3 An Account Holder’s identity will be determined on the basis of all or a combination of information, such as name, mailing address, email address, credit/debit card number, and any other type of identification that may possibly be required.
7.4 The Account Holder should take all appropriate measures to protect the data and/or software stored on their computer against all damage of any sort or intrusion.
8.1 All Prizes won through FREE Bingo competitions, promotions organised by RADIO Locale Ltd T/A Radio Bingo UK will be sent within a reasonable period and not guaranteed delay of six weeks from the end of the competition, promotion or tournament. RADIO Locale Ltd T/A Radio Bingo UK is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected or ‘postage due’ mail, requests, prize claims or entries.
9 Intellectual Property
9.1 The design of the Website and the Services, all software contained within the Website and Services, and Content are protected by copyright, trademarks, patents and other intellectual property rights and laws belonging to RADIO Locale Ltd T/A Radio Bingo UK and/or its licensors.
9.2 A User may only view, download and store on any compatible device, print out, use, quote from and cite the Content for its own personal, non-commercial use and on the condition that it give appropriate acknowledgement to RADIO Locale Ltd T/A Radio Bingo UK where appropriate.
9.3 RADIO Locale Ltd T/A Radio Bingo UK expressly reserves all intellectual property rights in and to Services and Content and User may not use the Services or any Content for any purpose other than those set out above.
9.4 In particular, a User may not under any circumstances:
(b) use any Content in any manner that may infringe any of Bingo’s rights or the rights of a third party;
(c) use the Content in any way that might be illegal or breach the RADIO Locale Ltd T/A Radio Bingo UKTerms;
(d) use, reproduce, modify, edit, mix or remix, apply any voiceover or commentary, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit the Services and/or the Content in any way for your commercial gain. 'Commercial gain' may include any activity attracting any advertising revenue or subscription payments on distribution of or access to Bingo’s content, or by reducing the need for any third party to subscribe to
(e) copy, publish, republish or redistribute, communicate or disseminate to third parties Content or any information obtained or derived therefrom in any way; or
(f) archive or store any Content for access by anyone other than a User.
10 Change to Services
The User understands that RADIO Locale Ltd T/A Radio Bingo UK reserves the right to change or remove any of its Services at any time without liability to the Account Holder.
11.1 RADIO Locale Ltd T/A Radio Bingo UK shall provide the Services with reasonable skill and care in accordance with the RADIO Locale Ltd T/A Radio Bingo UK Rules. However, RADIO Locale Ltd T/A Radio Bingo UK can not guarantee that the Services will:
(a) be compatible with all or any hardware or software which a User may use;
(b) be available all the time or at any specific time;
(c) be entirely error-free or free of viruses, electronic bugs, Trojan horses or other harmful components.
(d) meet the User’s requirements.
User responsibility for compliance with law
11.2 The User must comply with applicable laws in the jurisdiction in which they are domiciled, resident and/or located. RADIO Locale Ltd T/A Radio Bingo UK is not responsible for providing advice to Users regarding tax and/or other legal matters.
No liability for reliance
11.3 Information made available through the Services is for general information purposes only and is not intended to meet a User’s particular requirements. Commentary, tips and other materials posted through the Services via RADIO Locale Ltd T/A Radio Bingo UK or a third party are not intended to amount to advice, recommendation or endorsement on which reliance should be placed.
No liability for inaccuracies
11.4 The User acknowledges and agrees that despite Bingo’s best efforts, RADIO Locale Ltd T/A Radio Bingo UK can not guarantee that the Services and Website always be accurate and/or up-to-date. Should the User detect or become aware of such an error or incompleteness, they shall:
(a) refrain from taking any advantage whatsoever thereof;
(b) keep strictly confidential such error or incompleteness;
(c) upon detection or becoming aware of such error or incompleteness, notify it to RADIO Locale Ltd T/A Radio Bingo UK by sending an email to
No liability for the behaviour of users
11.5 The User specifically acknowledges and agrees that RADIO Locale Ltd T/A Radio Bingo UK is not liable to the fullest extent permitted by law for any defamatory, offensive or illegal conduct or behaviour of any other account holder or user of the Services or Website.
No liability for computer system and Internet failures
11.6 Where a User’s participation in the Services is interrupted by a failure of the third party telecommunications or any other data transmission system or the User’s computer system (including without limitation the Client Application), which in each case prevents the User from continuing to use the Services after he/she has FREE Bingo Tickets for, RADIO Locale Ltd T/A (a) ensure that any game is terminated; and/or
Except as set out above, RADIO Locale Ltd T/A Radio Bingo UK does not accept any liability whatsoever for delays, losses or damage suffered or incurred by an Account Holder and/or a third party caused directly and/or indirectly due to: a) any failure of RADIO Locale LTD TA RADIO Bingo UK central computer system or any part thereof.l.
SMS Service disclaimer
11.11 The SMS notification service is purely for the benefit of the Account Holder. RADIO Locale Ltd T/A Radio Bingo UK does not acknowledge or accept any liability should there be a mistake in the content of the notifications or should the Account Holder fail to receive the SMS notification(s).
11.12 RADIO Bingo UK material including tickets are any other (whether electronically obtained or obtained by other means) is automatically invalid if counterfeited, mutilated, forged, altered or tampered with in any way, or if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels, or if it contains printing, production, typographical, mechanical, electronic or any other errors.
11.13 The Account Holder acknowledges and accepts that any resemblance of names, circumstances or conditions used, depicted, described or suggested in the games operated on the Website with reality is entirely coincidental and unintended.
General exclusion of liability
11.15 RADIO Locale Ltd T/A Radio Bingo UK does not acknowledge or accept any liability for damage and/or losses to an Account Holder and/or a third party caused directly and/or indirectly due to any:
(a) mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason;
(b) Force Majeure;
(c) violation of the RADIO Locale Ltd T/A Radio Bingo UKRules by the Account Holder or third party;
(d) collusion and/or criminal actions by the Account Holder or third party;
(e) advice or recommendations provided by RADIO Locale Ltd T/A Radio Bingo UK or third party via the Services or Website;
(f) financial market fluctuations, including but not limited to variances in exchange rates.
11.16 Subject to paragraph 11.17, RADIO Locale Ltd T/A Radio Bingo UK shall under no circumstances whatever be liable to the Account Holder, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss or damage arising under or in connection with an Account Holder’s use of the Services or Bingo’s failure to comply with the RADIO Locale Ltd T/A Radio Bingo UK Terms that is not reasonably foreseeable to both RADIO Locale Ltd T/A Radio Bingo UK and the Account Holder at the time of entering the Contract.
Limitation of liability
11.18 Nothing in these terms shall limit or exclude Bingo’s liability for any liability for which it would be unlawful for RADIO Locale Ltd T/A Radio Bingo UK
12 User's liability to Bingo
12.1 A User acknowledges that any use by a User of Content or the Services in a manner not expressly permitted by the RADIO Locale Ltd T/A Radio Bingo UK Terms may mean that the User is infringing Bingo’s rights and/or the rights of Bingo’s third party licensors or put RADIO Locale Ltd T/A Radio Bingo UKin breach of our obligations towards others and RADIO Locale Ltd T/A Radio Bingo UKand its licensors reserve all rights and remedies against Users in respect of any such infringement.
12.2 A User hereby agrees to compensate RADIO Locale Ltd T/A Radio Bingo UK in respect of any loss, cost, damage, expense or liability RADIO Locale Ltd T/A Radio Bingo UK may suffer as a result of:
(b) the User’s unauthorised use of Content and/or the Services.
13 Chat Functionality Rules
13.1 Some games are provided to the Users with a free chat functionality in order to communicate with the dealer or with other players in collective table conversations. Rules are applied to ensure that a pleasant ambience is preserved on the network, that no fraudulent activity is facilitated, and that players feel part of the community. Users shall not use the chat functionality for collusion purposes. Private chats between the Users are prohibited.
13.2 In no event shall RADIO Locale Ltd T/A Radio Bingo UK be liable towards any User using the chat functionality for any damage arising from other User’s conduct.
13.3 The chat functionality is moderated or monitored by the software provider and/or Bingo, either automatically or by human means. All the conversations are recorded and will be stored for a reasonable period. In case of infringement or suspected infringement of the chat functionality rules, the moderator will warn the Account Holder. If the Account Holder does not change their behaviour, they may be excluded from the chat room. An Account Holder can also be excluded with immediate effect without prior warning. In case of multiple exclusions from the chat room, the game provider can, at its own discretion, decide to exclude the Account Holder from the chat room indefinitely. Any suspicious chats will be reported to the Governing Authorities.
13.4 The Account Holder must respect the following rules of behaviour:
(a) use the chat functionality in good faith;
(b) do not infringe or try to infringe the privacy or rights of the other players;
(c) do not harass or cause distress or inconvenience to any other player;
(d) do not transmit obscene or offensive content;
(e) do not disrupt the normal flow of dialogue;
(f) do not use any indecent or foul language, or make vulgar or threatening statements;
(g) create a username in good taste – RADIO Locale Ltd T/A Radio Bingo UKor the game provider reserves the right to change the username if this rule is not respected;
(h) do not argue or bicker with the other players;
(i) exchanges with the others players shall not contain any illegal content, including (i) pornography or sexually explicit content; (ii) incitation to any kind of hatred, notably based on race, ethnic group, gender, religion, or sexuality; (iii) pejorative terms about illness or disabilities; (iv) promotion, encouragement or facilitation of antisocial behaviour; (v) discrimination or encouragement to discriminate against any social group, or exploitation of vulnerable sections of society; (vi) gratuitous violence, or promotion, encouragement or facilitation of violence, terrorism or others activities that pose a threat to national security; (vii) promotion, encouragement or facilitation of illegal activities; (viii) misleading representations or defamation; (ix) promotion of tobacco, alcohol and drugs; (x) promotion of the tobacco or armaments industry; (xi) any content potentially detrimental to Bingo;
(j) do not advertise or promote third-party websites or activities, even forums;
(k) do not assume a false identity;
(l) do not give or ask personal details;
(m) respect and be courteous and friendly to all participants and chat moderators;
(n) do not spam the chat functionality;
(o) do not try to influence the other players’ actions and thus the outcome of the game through intimidation, abuse or revealing the strength of your hand in a game;
(p) interact with the other players in the table language. On shared network tables, the language is English.
13.5 The chat functionality rules are applicable to the chat functionalities of all the games and Services provided to the Account Holder, as well as to any other tool where the Account Holder can interact with others users of the Website.
13.6 The chat functionality rules may be complemented by some terms and conditions attached to the games or Services, or be amended from time to time.
15 RADIO Locale Ltd T/A Radio Bingo UK Rules
(a) RADIO Locale Ltd T/A Radio Bingo UK is an online RADIO Locale Ltd T/A Radio Bingo UK service utilising RADIO Locale Ltd T/A Radio Bingo UK software
(b) RADIO Locale Ltd T/A Radio Bingo UK promotes and markets the RADIO Locale Ltd T/A Radio Bingo UK services.
(c) 15.2 Definitions
(f) RADIO Locale Ltd T/A Radio Bingo UK Games are all single and multi-part pattern Games in the RADIO Locale Ltd T/A Radio Bingo UK client. "Bingo" or the "RADIO Locale Ltd T/A Radio Bingo UK Games" shall mean the Online RADIO/ web-based RADIO Locale Ltd T/A Radio Bingo UK Game offered and operated by Bingo, including, but not limited to, additional functionalities related thereto such as chat functionality. "Bingo" shall not include Side Games, governed solely by the RADIO Locale Ltd T/A Radio Bingo UKRules and by the Game rules, which can be found on the Website.
(h) The RADIO Locale Ltd T/A Radio Bingo UK Games can only be played against FREE Tickets being issued to an Account Holder.
(i) Specific country exclusions: None Known
16.4 Description of the RADIO Locale Ltd T/A Radio Bingo UK Game
(j) RADIO Locale Ltd T/A Radio Bingo UK expressly reserves the right to change, decrease or increase the following set- up of the RADIO Locale Ltd T/A Radio Bingo UKGames, notably but not limited to its frequency or amount:
(i) A new RADIO Locale Ltd T/A Radio Bingo UK Game is played every day,
(ii) A new ball is called approximately every 10 Minutes; (One number is allocated to one music track)
(iii) A minimum of one ticket is required in a RADIO Locale Ltd T/A Radio Bingo UK Game. The number of tickets that can be allocated in a Game varies from 1 to 5
(k) RADIO Locale Ltd T/A Radio Bingo UK is not played in “autoplay” as default mode, The Account Holder must always notify within the specified time as advertised on the RADIO Bingo Website of a winning RADIO Locale Ltd T/A Radio Bingo UK ticket.
(l) The Account Holder can voluntarily subscribe to a separate service where RADIO Bingo UK for a fee will check the winning tickets of the account Holder's behalf...
(m) The distribution of FREE Bingo tickets of RADIO Locale Ltd T/A Radio Bingo UK tickets is final and no discussion will be entered into.
(n) In the case that there is more than one winning ticket, the Prize will be awarded to the first account holder to ring in and claim via the advertised number on the website.
(o) The exception to this is if the winning account holder has subscribed to the Checking 5 subscription in which case the prize will be awarded to the subscriber.
(p) If there are more than one prize winners with a Checking 5 Subscription the prize will be divided equally between the Checking 5 subscription account holders.
(q) All-Winners must agree to be publicized on the Radio and or the Website and other marketing material or the prize may be forfeited.
16.5 RADIO Locale Ltd T/A Radio Bingo UK Vouchers rules
(n) A RADIO Locale Ltd T/A Radio Bingo U K Voucher is free value to be used to exchange RADIO Locale Ltd T/A Radio Bingo UK tickets and/or play Mini Games which RADIO Locale Ltd T/A Radio Bingo UK can award to the Account Holder. The Account Holder can earn RADIO Locale Ltd T/A Radio Bingo UK Vouchers through promotions advertised on the Website, as a Prize for playing chat games, or through RADIO Locale Ltd T/A Radio Bingo UK loyalty.
(o) A RADIO Locale Ltd T/A Radio Bingo UK Voucher can never be withdrawn, but winnings from a RADIO Locale Ltd T/A Radio Bingo UK Voucher can be.
(p) The Account Holder can use the RADIO Locale Ltd T/A Radio Bingo UK Voucher to purchase RADIO Locale Ltd T/A Radio Bingo UK tickets or play Mini Games.
(q) The RADIO Locale Ltd T/A Radio Bingo UK Voucher will expire if it has not been used by set expiry date after it was credited in the Account Holder’s Account.
17 Claims and Disputes
17.1 If a User wishes to lodge a complaint in respect of the Services and/or the RADIO Locale Ltd T/A Radio Bingo UKTerms, it should do so with Bingo's Customer Support using the contact details on the “Get Help” page on the Website. The parties should do their utmost to reach an amicable settlement within a reasonable time. RADIO Locale Ltd T/A Radio Bingo UK will use reasonable endeavours to reply promptly to all complaints and, in any event within not more than 8 weeks from the date that a User provides all information reasonably required to determine a complaint.
17.3 The complaint must contain clear and unequivocal information about the User’s identity and shall give all the relevant details that gave rise to the complaint.
17.4 RADIO Locale Ltd decision is final as the tickets are issued FREE of charge.
17.5 RADIO Locale Ltd may issue FREE tickets of a subscription REFUND at its own discretion.